FAQ

GENERAL

Why shop at NIX Zero Waste?

If you’re looking to reduce your waste footprint and shop at competitive prices, NIX ZERO WASTE is here for you. For more information check out our blog.

Is everything you sell Plastic-Free?

At NIX, we strive to be plastic-free as far as possible – 95% of our stocked products are plastic free and our packaging is 100% plastic free (we use mielie mailer packaging).

How will a zero-waste lifestyle make a difference?

A zero-waste lifestyle is ethical, economical and efficient as far as it concerns the environmental impact of mining, use and pollution caused by non-renewable resources and non-biodegradable products. By limiting our use of plastic and re-using products where possible (see our Re-Range), we can greatly reduce  trash being sent to landfills.

Do you have a physical shop?

We will have a stall at Pretoria Boeremark on Saturdays once COVID regulations allows it. Check out our News tab and Instagram of Facebook for updates.

Care instructions

All cotton and linen products are machine washable. Machine temperature should be lukewarm or cold. If you wish to iron your products use a low temperature setting.

Do not tumble dry.

Do not use harsh chemicals or bleach.

 

DELIVERY & PAYMENT OPTIONS

How do I place an order through your website?

 Simply add items to you basket and then click on the trolley icon in the top right corner to proceed to checkout.

What are my payment options?

We currently offer Payfast , Snapscan and Zapper as payment options.

What are my delivery options?

We use reliable and trusted courier companies to get your purchases to you as quickly as possible..

How long does delivery take and what does it cost?

Orders take 3-5 working days to be delivered.

Can I track my order?

Yes, you will receive notification emails as your order is placed, processed, packaged, and sent off for delivery (both from us as well as the courier).

Can I see the product before I buy it?

We will be at the Pretoria Boeremark on Saturdays where you may view some of the products on offer. (See News tab and social media for updates).

 

SUPPLIERS & PRODUCTS

Are your products locally made?

Most of our products are manufactured in South Africa.

Are your suppliers plastic free?

 While we cannot take responsibility for 3rd party suppliers and manufacturers, we take great care to work with companies that support our ethos of a waste-free lifestyle.

Do you ship products from overseas?

With the exception of a few products which are not available in South Africa, all of our products are manufactured in South Africa. All our products are locally bought, with the exception of 1 or 2 which suppliers ship from overseas.

 

GIFT CARDS

How can I buy a gift card?

Click here to go straight to the NIX Digital Gift Card. You may load any value from R150 – R2000. Please note that gift cards expire after one year from the date of purchase.

How can I use a gift card?

The gift card is redeemable at checkout. You may use the entire value or only a portion thereof while the remaining value stays on the gift card for later use. Note that gift cards are not refundable.

How can I send a friend a gift card?

Once you’ve purchased and completed the contact details, the NIX Digital Gift Card will be sent to you and can be forwarded to your friend in time for the surprise. It's the gift that keeps on giving.

 

RETURNS & REFUNDS

Can I return my products?

We have a limited return policy. If you have any issues with the product you ordered  please contact us and we will assess queries on a case-by case basis. See our Return Policy tab below.

What can I do if my products are damaged upon receipt?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify where necessary.

Submit a form on our contact page or email us directly at hello@nixzerowaste.co.za.
For more information see our Return Policy tab below.
 
For any other questions, please send an email to hello@nixzerowaste.co.za.